Privacy & Cancellation Policy

 

Cancellation Policy

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Private Sessions

Our cancellation policy requires a minimum of 24 hours' notice for sessions, including 1:1 and 2:1 Mat or Reformer classes. If you cancel after this time, the full fee will be charged. Thank for your understanding!

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Group Classes

The group classes require block booking and refunds cannot be provided for missed sessions. If you are unable to attend a session within that block, you are welcome to make up the session in one of the weekly sessions we run, subjective to availability. 

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Privacy Policy
 
The privacy policy will explain how Pilates with Sarah uses the personal data collected from you when you use our services.
 
What data do I collect?
Pilates with Sarah collects the following data:
• Personal identification information (Name, email address, phone number etc)
• Relevant medical data for Pilates participation.
 
How do I collect your data?
You directly provided Pilates with Sarah with the data I collect. I collect the data and process data
when you complete your customer questionnaire and consent form.
 
How will I use your data?
I collect your data so that I can
• Ensure full awareness of medical conditions to ensure best management
• Utilise your medical information to form a Pilates class tailored to your individual needs.
• Contact you if needed to advise regarding the need to cancel or change appointments or
classes.
• Keep a record of your classes attended as a medical log.
 
How do I store your data?
Your data is securely stored in a password encrypted computer that I own.
Your data will be kept for 7 years. Once this time period has expired, I will delete your data by either
shredding or deleting.
 
Marketing
I would like to send you information about products and services that I think you might like. If you
have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Pilates with Sarah from contacting you for marketing.
If you no longer wish to be contacted for marketing purposes, please contact us via email.
 
What are your data protection rights?
I would like to make sure you are fully aware of all of your data protection rights. Every user is
entitled to the following:
 

• The right to access – You have the right to request Pilates with Sarah for copies of your personal data. We may charge you a small fee for this service.

• The right to rectification – You have the right to request that Pilates with Sarah correct any information you believe is inaccurate. You also have the right to request Pilates with Sarah to complete the information you believe is incomplete.

• The right to erasure – You have the right to request that Pilates with Sarah erase your personal data, under certain conditions.

• The right to restrict processing – You have the right to request that Pilates with Sarah restrict the

        processing of your personal data, under certain conditions.

• The right to object to processing – You have the right to object to Pilates with Sarah processing of your personal data, under certain conditions.

• The right to data portability – You have the right to request that Pilates with Sarah transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

 
Changes to our privacy policy
Pilates with Sarah keeps it privacy policy under regular review. The privacy policy was last updated on 26th of March 2023.
 
How to contact us
If you have any questions about this privacy policy, the data I hold on you, or you would like to
exercise one of your data protection rights, please do not hesitate to contact us.

How to contact the appropriate authorities
Should you wish to report a complaint or if you feel that Our Company has not addressed your
concern in a satisfactory manner, you may contact the Information Commissioner’s Office.